It is important for you to know that:

  • What you discuss with your counsellor remains between you and your counsellor.
  • All personal information collected during the provision of counselling is confidential unless your written permission is obtained to release specific information or details of your sessions with the counsellor.
  • Only information that is considered necessary for the provision of quality counselling is collected.
  • You have the right to gain access to your personal information held by the practice at any time.
  • Information is stored on-site in securely locked files


Trained counsellors are required to seek regular supervision. This means that your counsellor meets regularly with another professional to discuss their caseload. This is an industry standard designed to make sure you receive the highest quality care and that nothing important is being missed in session.

Information may also be disclosed without your consent if the counsellor:

  • Suspects, on reasonable grounds, that a child is at risk of physical or psychological harm.
  • Has reason to believe that you, the client, are at risk of seriously harming yourself or another person,   now or in the future.
  • Is subpoenaed as a witness in court, (or if the counsellors files are subpoenaed by the courts).

As well, if you are taking part in couples’ therapy and you or your partner decide to have individual sessions as part of your couples’ therapy, what you say in those individual sessions will be considered as part of the couples’ therapy, and will be discussed in our joint sessions.